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How We Protect Your Personal Data

Your personal data — name, contact details, account activity, and payment records from DANA, OVO, GoPay, or QRIS — is handled by zilong slot under a clear, documented…

Data Retention PolicyCookie ControlsDANA, OVO, GoPay, QRIS RecordsAccount Security PracticesYour Right to Request Deletion
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zilong slot How We Protect Your Personal Data
PRIVACY CONTACT CHANNELS

Reach Us About Your Data Rights

If you want to access, correct, or remove the personal data we hold on your account, you can reach our privacy desk through three direct channels. Our team is available seven days a week from 08:00 to 23:00 WIB, and we aim to respond to all data-access requests within five business days of receipt. Submit your request with your registered account email and the type of data action you are asking for — access, correction, or deletion.

Team online

Live Chat

Open the chat widget on zilongslot.xyz at any time between 08:00 and 23:00 WIB. Identify your account and specify whether you are requesting data access, correction, or removal — our privacy team picks up within minutes.

Email Privacy Desk

Send a written request to our privacy desk email address listed in your account settings. Include your registered username and the specific data category you are enquiring about; we respond within five business days.

Account Settings Panel

Log in, navigate to Settings › Privacy, and use the self-service data panel to download your stored profile data or submit a deletion request directly — no need to contact support for standard data exports.

DATA HANDLING STANDARDS

How zilong slot Manages Your Information

We apply six core practices to every account on the platform, from the moment you create a profile through to any point you ask us to close it.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit most. You can disable non-essential cookies at any time through the cookie preference panel in your account — functional cookies remain active to keep the site working.

Payment Data Encryption

All DANA, OVO, GoPay, and QRIS transaction data is encrypted in transit using TLS 1.3 and stored in isolated database partitions. Only authorised reconciliation staff can query payment logs, and every access event is timestamped in our audit trail.

Account Security Layer

We enforce two-factor verification on login and any payout request above a set threshold. If our system detects a login from an unrecognised device or IP range, your account is temporarily held and you receive an email prompt to re-verify before access is restored.

Data Retention Schedule

Account profile data is retained for the duration of your active account plus 12 months after closure, in line with financial record-keeping obligations. After that retention window, identifiable records are deleted or anonymised — you can request early deletion where local law permits.

Third-Party Data Sharing

We share data with payment processors — DANA, OVO, GoPay, QRIS — only to the extent needed to complete or verify a transaction. No personal profile data is passed to advertising networks. Any analytics provider we use receives only anonymised, aggregated data.

Your Deletion Request Process

Submit a deletion request via the Privacy panel in account Settings or by emailing our privacy desk. We will confirm receipt within 24 hours, complete the deletion within 30 days, and send written confirmation once your identifiable data has been removed from our active systems.

Frequently Asked Questions About Our Privacy Policy

Below we answer the questions account holders in Indonesia ask most often about how their data is collected, stored, and deleted. If your question is not covered here, reach us through live chat between 08:00 and 23:00 WIB or via the email privacy desk in your account settings.

We collect your name, email address, phone number, date of birth, and the payment identifiers linked to DANA, OVO, GoPay, or QRIS wallets you connect to your account. Device and IP data is also logged for security verification purposes.

Transaction logs — including DANA deposits, OVO withdrawals, GoPay transfers, and QRIS scan records — are retained for at least 12 months after the transaction date, and for up to 12 months after account closure, to meet financial record-keeping obligations.

Yes. Log in and go to Settings › Privacy › Download My Data, or email our privacy desk with your account username. We will compile and deliver your data export within five business days of receiving and verifying your request.

Use the deletion form in Settings › Privacy, or email the privacy desk. We confirm receipt within 24 hours, complete deletion within 30 days, and send written confirmation. Deletion eligibility depends on local law and any outstanding balance obligations.

No personal profile data is passed to advertisers. Payment processors such as DANA and GoPay receive only the data needed to process your transaction. Any analytics tools we use receive anonymised, aggregated data only — never identifiable account information.

We use session cookies to maintain your login and analytics cookies to measure page performance. Non-essential cookies can be disabled in the cookie preference panel within your account. Functional cookies stay active to keep core account features working correctly.

Your active profile is deactivated immediately. Identifiable data is retained for up to 12 months after closure in line with record-keeping obligations, then deleted or fully anonymised. You will receive email confirmation once the post-closure retention window has passed.

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