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Read Our Terms Before You Open an Account

These Terms & Conditions set out exactly what you agree to when you create an account on zilong slot, make a deposit via DANA, OVO, GoPay or QRIS…

Akun TerverifikasiKetentuan Pembayaran DANA & OVOKebijakan Penarikan DanaHak & Kewajiban PenggunaBerlaku untuk Semua Region

Explore the Lobby Read FAQ

Explore the Account Rules That Apply to You

zilong slot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on zilong slot, you confirm that all information you provide is accurate and that you are accessing the platform where local law permits. Your account is strictly personal — sharing credentials or operating multiple accounts against these terms results in suspension.

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Deposits processed through DANA, OVO, GoPay and QRIS are subject to the transaction limits described in your account dashboard. Withdrawals are reviewed within 24 hours of submission; bank transfer requests made before 20:00 WIB on a business day are typically processed the same day. We reserve
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the right to request identity verification at any stage to confirm your account details match the payment method you use. Any funds linked to an unverified account may be held pending review. These rules apply uniformly to all accounts regardless of location within Indonesia, including those
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registered from Bandung.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HUBUNGI TIM KAMI

Switch to Live Support for Terms Questions

Our support team handles Terms & Conditions queries every day from 08:00 to 23:00 WIB. Whether you need clarification on a withdrawal condition, an account restriction or how our fair-use rules apply to your situation, we give you a direct answer — not a bot response. Reach us through the channels below and reference your account ID for faster resolution.

Team online

Live Chat

Chat live with a support agent from 08:00–23:00 WIB, seven days a week. Quote your account ID and mention the specific clause you want clarified for the fastest possible resolution.

Email Support

Send your Terms & Conditions query to our support email. We aim to respond within 4 hours on business days. Include your registered email address and the transaction reference if your query involves a payment.

Reach our agent line on WhatsApp during operating hours. Ideal for quick questions about account conditions, withdrawal rules or payment verification steps that need a fast, human answer.

KEAMANAN & KEPERCAYAAN

Browse How We Protect Your Account and Data

zilong slot treats your personal data and account security as operational priorities, not afterthoughts.

Data Retention

We retain your account data for as long as your account is active and for up to five years after closure, in line with our Terms & Conditions. You may request a summary of stored data by contacting support with your account ID.

Cookie Policy

Our site uses session and analytics cookies to keep your login active and to monitor platform performance. You can manage cookie preferences in your browser settings at any time without affecting core account functionality.

Account Security

Two-factor authentication is available on your account settings page. We strongly recommend enabling it, especially if you access the lobby via mobile on public networks in cities such as Surabaya where shared Wi-Fi is common.

Payment Verification

When your deposit or withdrawal method (DANA, OVO, GoPay or QRIS) does not match your registered name, our compliance team will contact you before processing. This step protects you from unauthorised transactions on your account.

Who to Contact for Changes

To update your registered email, phone number or linked payment method, submit a change request via Live Chat or email. We verify the request against your original registration details before making any amendment.

Terms Update Notifications

When our Terms & Conditions are updated, we publish a notice on the platform and send an alert to your registered email at least 7 days before the changes take effect. Continued use of the account constitutes acceptance.

Get Answers on Our Terms & Conditions

These are the questions we receive most often about our Terms & Conditions. If you cannot find what you need here, our support team is available daily from 08:00 to 23:00 WIB via Live Chat, email or WhatsApp to walk you through any specific clause or condition that applies to your account.

By creating an account you confirm you have read and accept our full Terms & Conditions, including rules on payments via DANA, OVO, GoPay and QRIS, account usage, fair play and our data retention practices. Access depends on local law.

No. Our Terms & Conditions permit one account per person. If we detect multiple accounts linked to the same identity or payment method, we reserve the right to merge or suspend the duplicate accounts and review associated transactions.

Contact our support team via email or Live Chat during 08:00–23:00 WIB and provide your account ID. We will compile your data summary within 5 business days and send it to your registered email address, as stated in our Terms.

Our verification team will place the transaction on hold and contact you. This is a Terms & Conditions requirement to prevent unauthorised use. Resolving the mismatch through Live Chat usually clears the hold within a few hours.

We send a notification to your registered email at least 7 days before any changes take effect and display a banner in the account dashboard. Continuing to use your account after the effective date means you accept the updated terms.

The core Terms & Conditions apply equally across all payment methods. Specific transaction limits and processing times for DANA, OVO, GoPay and QRIS are detailed in the Payments section of your account dashboard and supplement the main Terms.

Submit a closure request via email or Live Chat. Under our Terms, any verified balance must be withdrawn to your linked DANA, OVO, GoPay, QRIS or bank account before closure is finalised. The process normally takes up to 3 business days.

Read Our Terms Before You Open an Account

Switch to Live Support for Terms Questions

Live Chat

Email Support

WhatsApp

Browse How We Protect Your Account and Data

Data Retention

Cookie Policy

Account Security

Payment Verification

Who to Contact for Changes

Terms Update Notifications

Get Answers on Our Terms & Conditions

01 What do I agree to when I open an account on zilong slot?

02 Can I have more than one account on zilong slot?

03 How do I request a copy of my personal data held by zilong slot?

04 What happens if my payment method does not match my registered name?

05 How will I know if the Terms & Conditions have changed?

06 Are the Terms & Conditions the same for all payment methods including QRIS?

07 How do I close my account and what happens to my remaining balance?

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